Returns & Exchanges
At 401 Games, we want you to be satisfied with your purchase, which is why we offer a 14-day return window for most unopened and factory-sealed items. Please ensure you have your original receipt or order number ready to facilitate a smooth refund or exchange process.
Verify Eligibility
Ensure your item is unopened, in its original shrink-wrap, and within the 14-day purchase window; please note that TCG singles and clearance items are final sale.
Contact Support
Email our customer service team with your order number and a photo of the item to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely pack the items in their original packaging and ship them back to our main warehouse using a tracked shipping method of your choice.
Receive Refund
Once our team inspects the returned goods, we will process your refund to the original payment method, excluding any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing